Terms of Service
These Terms govern your use of the Dispute Vault website, app, and related services provided by Inetis d.o.o. (a Slovenian limited liability company).
- Evidence tool: Dispute Vault preserves evidence and assembles dispute response packets for Shopify Payments disputes.
- Shopify billing: 30-day free trial, then $29/month. Renewal, cancellation, and charges are handled through Shopify billing systems and policies.
- Merchant-reviewed: you review and approve evidence before it is submitted back to Shopify.
- No guarantees: we do not guarantee that every dispute will be won or that all relevant evidence will be captured.
- As-is service: the Service is provided as-is, with limitations described below.
- Agreement required: if you do not agree to these Terms, do not use the Service.
This summary is for convenience; the full Terms below control.
On this page
1. What Dispute Vault does
Dispute Vault helps merchants respond to Shopify Payments disputes by preserving evidence before a dispute exists and assembling a reason-specific dispute packet when one appears. The Service collects order, fulfillment, policy, product, transaction, and helpdesk communication data via webhooks and writes a merchant-reviewed response back into Shopify’s dispute-evidence object.
2. What Dispute Vault does not do
Unless explicitly stated otherwise, the Service:
- does not provide legal advice
- does not provide tax advice
- does not guarantee that all relevant evidence will be captured
- does not guarantee that disputes will be won
- does not submit dispute responses without your review and approval
You remain responsible for reviewing the assembled evidence and deciding whether to submit it to Shopify.
3. Eligibility and account use
You may use the Service only if you are legally able to enter into a binding agreement and are authorized to act on behalf of the store you connect.
You are responsible for maintaining control of your Shopify admin access, ensuring your use complies with Shopify terms and applicable law, and all activity through your connected store/account.
4. App permissions and access
To preserve dispute evidence, the Service accesses certain Shopify store data within the permissions granted during installation, including orders, fulfillments, products, disputes, and legal policies.
You authorize us to use that access solely to provide, maintain, and improve the Service in accordance with our Privacy Policy.
If required permissions are removed or restricted, some features may stop working.
5. Plans, pricing, and billing
Free trial
New installations include a 30-day free trial with full functionality. The trial clock starts on first install and is not reset on reinstall.
Pro plan
After the trial period, continued use requires a Pro subscription at $29/month, which includes:
- Automatic evidence preservation for all orders
- Reason-specific dispute packet assembly
- Merchant-reviewed writeback to Shopify
- Helpdesk integration (Zendesk, Gorgias)
Pricing and features may change over time. Current pricing is shown in-app or on the website at the time of purchase.
Billing and renewal
Billing, renewal, cancellation, and charges are processed through Shopify under Shopify’s billing systems and policies. Shopify billing is the source of truth for subscription state.
You are responsible for reviewing applicable billing terms in Shopify.
6. Cancellation and termination
You may stop using the Service at any time and uninstall the app from Shopify.
We may suspend or terminate access (with or without notice) if:
- you violate these Terms
- your use creates security or operational risk
- required platform access is revoked
- required by law or platform policy
Sections that by their nature should survive termination (for example, disclaimers, limitations of liability, indemnity) will survive.
7. Acceptable use
You agree not to:
- misuse the Service or interfere with its operation
- attempt unauthorized access to our systems
- reverse engineer the Service except where prohibited by law
- use the Service to violate law or third-party rights
- resell or reproduce the Service without permission
- submit malicious code, scripts, or automated abuse traffic
We reserve the right to rate-limit, suspend, or block abusive usage.
8. Intellectual property
The Service, including software, branding, evidence templates, and content (excluding your store data), is owned by us or our licensors and protected by applicable intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business use, subject to these Terms.
You retain rights to your store data.
9. Feedback
If you send us suggestions, ideas, or feedback, you grant us a worldwide, non-exclusive, royalty-free license to use and incorporate that feedback without obligation to you.
10. Service availability and changes
We may modify, improve, or discontinue features at any time.
We aim for reliable operation, but we do not guarantee the Service will always be available, error-free, or compatible with all Shopify changes, themes, apps, or custom configurations.
Shopify platform changes may affect evidence collection or dispute response behavior.
11. Disclaimers
This section explains warranty limits and service limitations to the maximum extent allowed by law.
The Service is provided “as is” and “as available” to the maximum extent permitted by law.
To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that:
- every piece of relevant evidence will be captured
- assembled evidence packs will be complete for every dispute scenario
- submitting evidence will result in a favorable dispute outcome
Dispute Vault is an evidence preservation and assembly tool and not a substitute for your own review of dispute responses before submission.
12. Limitation of liability
This section limits our legal liability for claims related to the Service to the maximum extent allowed by law.
To the maximum extent permitted by law, in no event will we be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, arising out of or related to the Service.
Our total liability for all claims arising out of or relating to the Service will not exceed USD 100 (or equivalent local currency), to the maximum extent permitted by law.
Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
13. Indemnification
This section explains situations where you agree to cover claims and related costs arising from misuse or legal violations.
You agree to indemnify and hold harmless Inetis d.o.o. (a Slovenian limited liability company), its affiliates, and personnel from claims, liabilities, damages, and costs (including reasonable legal fees) arising from:
- your use of the Service in violation of these Terms
- your violation of law
- your infringement of third-party rights
14. Governing law and disputes
This section explains which jurisdiction and court location apply to disputes, unless local law requires otherwise.
These Terms are governed by the laws of Slovenia, without regard to conflict-of-law principles.
Any disputes will be resolved in the courts located in Celje, Slovenia, unless applicable law requires otherwise.
15. Changes to these Terms
We may update these Terms from time to time. We will post the updated version on this page and update the Last updated date.
Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
16. Contact
Questions about these Terms?
For data handling details, see our Privacy Policy.