Contact
Questions or support requests? Reach out. We triage support requests and prioritize active dispute deadlines.
Get in touch
Support
support@disputevault.com
Privacy requests
privacy@disputevault.com
Security reports
security@disputevault.com
Business inquiries
support@disputevault.com
Subject: “Business inquiry”
For fastest help with dispute issues
If you’re contacting us about a dispute or evidence pack, please include:
- Your Shopify store domain (
your-store.myshopify.com) - What issue you’re seeing
- Screenshot of the dispute detail or error message
- The dispute ID or order number (if available)
- Whether you’ve already submitted a response to Shopify
- Any recent changes to your store or helpdesk connection
Response times
Pro customers
Usually within 1 business day
Trial
Usually within 2–3 business days
Business details
Business name
Inetis d.o.o. (a Slovenian limited liability company)
Country
Slovenia
VAT ID
SI59827513
Urgent: dispute deadline approaching?
Email support@disputevault.com with subject line URGENT: dispute deadline and include your store domain. We’ll prioritize triage.