Evidence ready before the dispute.
Dispute Vault collects your chargeback evidence automatically — from order to fulfillment to customer support. When a dispute hits, you’re ready.
You have 7 to 21 days. Most merchants start on day six.
A Shopify Payments chargeback gives you one chance to prove your case. But the evidence you need is already disappearing.
Your refund policy changed. The product listing was updated. The customer email thread is buried. Half your defense is already gone.
Six evidence categories, captured automatically for every order.
Ready for every dispute type
Product not received. Fraudulent. Unacceptable. Credit not processed. Subscription canceled. Dispute Vault preserves the right evidence for each reason code — so you’re covered no matter which chargeback hits.
Review Before You Submit
Your response arrives pre-filled. Include or exclude fields. Edit anything. Add notes. Submit to Shopify — one click.
This is what ready looks like.
Dispute Vault preserves every piece of pertinent evidence the moment it exists. When a chargeback arrives — any type, any reason — your ammunition is already locked in.
Three steps. Then it runs itself.
Install in your Shopify store
One click. No code. Connect Zendesk or Gorgias during setup. Evidence collection starts immediately.
Evidence builds in the background
Every order triggers preservation across all six categories. Policies locked. Listings snapshotted. You don’t touch anything.
Chargeback arrives. Response ready.
Your evidence is already assembled. Review, edit, submit to Shopify.
Connect Zendesk or Gorgias to Dispute Vault
Every support ticket matched to the right order automatically. Customer communication is the evidence that wins the hardest disputes.
Everything included. No tiers. No per-dispute fees. No surprises.
- All 6 evidence categories, captured automatically
- Reason-specific chargeback response assembly
- Submit your response directly to Shopify
- Unlimited orders and disputes
- Evidence preserved from day one